Help for users
How do you provide self-service technical information to your users? What combination of documents, intranet sites and social tools do you use?
View ArticleI've cynically abandoned attempting to get users to 'self service'
[RANT]How many times have we read comments here that complain about various systems that aren't 'intuitive'? People won't read instructions; at least ,not here in the US. While 'RTFM' is alive and well...
View ArticleGoogle +
Google + has become an interesting social media tool. Google is showing they really are enforcing the use of Google + and it actually effects your rankings, not sure how much of that is true, but if it...
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